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Frequently Asked Questions
Order
If your order has not been shipped, you can cancel it within 2 hours of placing your order through your account page. If order cancellation is disabled, please submit form at Contact page
If you used a discount code, you will need to request a new code, as the original one cannot be reused.
Your order details will be sent to you via email. If you create an account, you can also view your order status and payment status anytime on your account page.
Shipping
Shipping costs vary depending on your shipping location and can be found on the checkout page.
Delivery in 7–10 business days.
Once your order ships, you will receive an email with tracking information. Delivery times may vary depending on the shipping method, carrier delays, weather, or other conditions beyond our control.
We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues.
Email requests for address changes cannot be guaranteed. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.
We currently ship to the United States only, with plans to expand to more countries.
Returns/Refunds/Exchanges
You can request a return within 30 days of receiving your order by contacting us via our Contact page.
Refunds or replacements are only available for products that arrive damaged or incorrect.
Please note that returns due to a change of mind are not accepted.
Returns for Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method.
Products
The manufacturing and expiration date are printed on the product packaging.