Refund policy
Return Eligibility
We accept returns for items that are damaged, defective, or incorrect upon delivery.
For non-defective items, returns are only accepted if they remain unopened, unused, and sealed in their original packaging with all free gifts included. Returns that do not meet these conditions may not be eligible for a refund.
All return requests must be made within 30 days of delivery. Please note that unauthorized returns without prior approval will not be accepted.
We cannot process returns for products purchased through unauthorized retailers or third-party sellers.
[Summary of Return & Refund Policy]
| Category | Policy Details |
| Return Window | 30 Days from delivery |
| Restocking Fee | $0.00 (No fee) |
| Return Shipping (Defective) | Free (Prepaid label provided) |
| Return Shipping (Other) | Customer responsibility |
| Refund Processing | 5-10 business days after inspection |
How to Request a Return
If you received a damaged, defective, or incorrect item, please contact our customer service team at cs@yuvela.us within 30 days of delivery and include the following:
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Order number
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Photos of the product, packaging, and shipping label (tracking number visible)
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Clear image of the damage or incorrect item
To initiate a return, please contact us at cs@yuvela.us. For defective or incorrect items, we will provide a prepaid return label at no cost to you. For change-of-mind returns (eligible for unopened items only), customers are responsible for purchasing their own return shipping labels and ensuring the product is returned safely.
Return Shipping Address: All authorized returns must be sent to our fulfillment center:
AVID LOGISTICS 15700 Main St, Gardena, CA 90248
Please pack items securely, attach the new return label, and remove any old shipping labels before drop-off at the designated courier (e.g., UPS).
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will cover the return shipping cost by providing a prepaid return label. We will provide a full refund or a replacement as applicable, at no additional cost to the customer.
To process your request quickly, please provide the following photos when reporting the issue to cs@yuvela.us:
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Exterior packaging (with visible tracking number)
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All items received in the package
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The damaged or incorrect item(s)
Change-of-Mind Returns
We strive for customer satisfaction; however, we generally do not accept returns or exchanges for dissatisfaction with product results or customer error in ordering once the product has been used.
For a return to be eligible under a change-of-mind, the item must be unopened, unused, and in its original sealed packaging. Please note that for these non-defective returns, customers are responsible for the return shipping costs, and replacement requests will not be processed.
Refunds
Refunds will be issued to your original payment method once returned items are received and inspected at our facility.
Please allow 5-10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges at this time.
If you received a damaged, defective, or incorrect item, please follow the return process outlined above. Once your return is processed, you may choose to receive a full refund or a replacement for the same item.
For all other items, we recommend returning the original product for a refund and placing a new order for the desired item.
Non-Returnable Items
Please note that the following items are not eligible for return or refund:
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Opened or partially used products.
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Products with broken seals or damaged original packaging.
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Bundles, gift sets, or promotional packs, unless the individual items are defective.
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Clearance, limited-time offer, or final-sale items.
Lost or Stolen Packages
While Yuvela US is not liable for packages confirmed as delivered by the carrier, we are committed to assisting you in the claim process with the shipping carrier.
However, we understand these situations can be frustrating. If you cannot locate your package, please contact the shipping carrier directly to file a claim. You can also reach out to our customer service at cs@yuvela.us, and we will provide any necessary information to assist you in the claim process.