Shipping policy

Shipping Regions

To ensure reliable and transparent service, all orders are fulfilled and shipped directly from our fulfillment center in Gardena, California (15700 Main St, Gardena, CA 90248). We currently ship within the continental United States, Alaska, and Hawaii.

Unfortunately, we are unable to ship to P.O. Boxes, U.S. territories, or APO/FPO addresses at this time.

Shipping Fees

Shipping rates are determined by the delivery destination within the United States. Please note that free shipping thresholds are calculated based on the order subtotal after any discounts are applied and before sales tax is added.

Continental U.S.:
- Flat rate: $6.99
- FREE SHIPPING on orders over $79.99
Alaska & Hawaii:
- Flat rate: $19.99
- FREE SHIPPING on orders over $149.99

Note on Taxes: Sales tax is automatically calculated at checkout based on the shipping destination's state and local regulations and is not included in the shipping flat rate.

Processing Time

We strive to get your order ready as quickly as possible. Please note the following processing guidelines:

Handling Time: Orders are typically processed within 1–3 business days (Monday–Friday) after payment is confirmed.
Weekends & Holidays: Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.
Processing time is separate from the transit time provided by the carrier.

Delivery Time (Estimated)

Once your order has been processed and dispatched from our fulfillment center, the estimated transit times are as follows:

Continental U.S.: 3–7 business days (Monday–Friday)
Alaska & Hawaii: 5–10 business days (Monday–Friday)

All orders are shipped via UPS (or other reliable carriers depending on availability) directly from our U.S. fulfillment center in Gardena, CA.

Note: Delivery times are estimates and may vary due to carrier delays, extreme weather, or other factors beyond our control. We appreciate your patience during these times.

Carriers

To ensure the safe and timely arrival of your products, we primarily partner with UPS for all domestic shipments.

Primary Carrier: UPS.
Flexible Delivery: While we mainly use UPS, we may occasionally utilize other reputable carriers depending on the destination and current carrier availability to provide the most efficient delivery possible.
Shipping Origin: All packages are dispatched directly from our fulfillment center in Gardena, California.

Order Tracking

We want you to be able to follow your package every step of the way.

Shipment Confirmation: Once your order has been dispatched from our Gardena fulfillment center, you will automatically receive a confirmation email containing your UPS tracking number.
Tracking Updates: Please allow 3–5 business days for the carrier (UPS) to scan your package and update the tracking information in their system.
Delayed Updates: If your tracking information has not been updated after 5 business days from receiving your shipping confirmation, please contact our support team at cs@yuvela.us for assistance.

Address Accuracy

To ensure your package reaches you without delay, please carefully review your shipping address before completing your purchase.

Accuracy: Yuvela US cannot be held liable for lost or undelivered packages if the address information provided at checkout is incorrect or incomplete.
Modifications: Our fulfillment team in Gardena, CA works quickly to dispatch your order. Once an order has been packed, we are unable to modify the shipping address or cancel the order.
Support: If you notice an error in your address immediately after placing an order, please contact us at cs@yuvela.us. We will do our best to assist you if the order has not yet entered the packing stage.

Lost or Missing Packages

We want to ensure your order reaches you safely. If you encounter issues with your delivery, please follow these steps:

Delivered Status: If your tracking information shows "Delivered" but you have not received your package, we recommend checking with neighbors or contacting your local UPS office first.
Support: While Yuvela US is not liable for packages confirmed as delivered by the carrier, we are committed to helping you. Please contact us at cs@yuvela.us within 30 days of the delivery date, and we will assist you in opening a claim or investigating the shipment with the carrier.
In-Transit Issues: If your tracking information has not been updated for an extended period (more than 7 business days), please contact us immediately so we can look into the delay for you.

Delivery Delays

While we strive to meet our estimated delivery timelines, please be aware that certain circumstances may occasionally cause delays:

High Volume Periods: During major sales events, national holidays, or new product launches, processing and shipping times may be slightly extended due to the high volume of orders.
External Factors: Delays may also occur due to circumstances beyond our immediate control, such as extreme weather conditions or carrier (UPS) service disruptions.
Proactive Communication: In the event of a significant delay, we will work closely with our fulfillment center in Gardena, CA to get your package moving as quickly as possible.
Customer Support: If your order has not arrived within the expected timeframe, please reach out to us at cs@yuvela.us. We are happy to investigate the status of your shipment and provide you with the most up-to-date information.

Damaged or Defective Orders

Your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we are here to make it right.

Reporting Period: Please contact us at cs@yuvela.us within 30 days of delivery. To speed up the process, please include your order number and clear photos of the item/packaging.
Resolution: Based on your preference and item availability, we will provide a full refund or a replacement.
Return Shipping (Defective/Incorrect): If the return is due to our error or a defective product, Yuvela US will provide a prepaid shipping label at no cost to you.
Restocking Fees: We believe in fair service, so we charge $0.00 (No fee) for restocking.
Refund Processing: Once your return is inspected at our fulfillment center, refunds are typically processed within 5–10 business days.

LSSC GLOBAL INC

Phone: +1 213-705-2367 | Email: cs@yuvela.us

yuvela.us is owned and operated by LSSC GLOBAL INC.